We conduct the citizen and business surveys every four years following the start of a new council term. Survey questions cover topics such as municipal service delivery, safety and quality of life in Saanich, value for taxes and Council decision making among others. Every two years, residents are also invited to complete a pulse check survey in between the larger surveys.
Take the 2026 Resident & Business Survey
From October 19 to 11:59 p.m. on November 30, 2026, the District of Saanich is inviting residents and businesses to share their feedback through the Resident and Business Surveys.
Saanich has partnered with Canadian research firm Pivotal Research to conduct the 2026 surveys.
How to participate
Invitations are being delivered directly to households and businesses. Each invitation includes a unique access code and QR code to complete the survey.
Scan the QR code on your invitation to get started. The survey takes approximately 10–15 minutes to complete.
Participants who complete the survey will be entered for a chance to win a $50 gift card to a local business.
Why do we conduct these surveys?
Saanich conducts these surveys every four years, following the start of a new Council term. The surveys help the District understand community perspectives on:
- Municipal service delivery
- Safety and quality of life in Saanich
- Value for taxes
- Council decision-making
- Other community priorities
Every two years between the larger surveys, residents are invited to complete a shorter pulse-check survey.
Didn’t Receive an Invitation?
The surveys are invitation-based and can only be completed using the unique access code provided in an invitation.
If you have questions about your invitation or the survey process, please contact Pivotal Research:
- Email: feedback@pivotalresearch.ca
- Phone: 1-855-421-1199
Frequently Asked Questions
Learn more about the surveys, including how privacy is protected and how results will be used and shared.
Previous Survey Results
2024 Resident Pulse Survey
2022 Citizen and Business Survey
