Missed Collection

Reminder:

Please set carts out by 7 a.m.


Our collection routes changed on March 28 to maximize efficiency. If your collection day stayed the same, you may not have noticed, but these routes could result in our crews arriving earlier than before, and we don't want you to miss a collection day!
 
Missed collections: we are tracking missed collections (please email greenergarbage@saanich.ca) but we have limited capacity to return for carts that were not placed out by 7 a.m. on the scheduled collection day.
 
Check your collection day and set a reminder:

Report a missed garbage or organics collection:

  • Email greenergarbage@saanich.ca or
  • Public Works staff will inform you if we are able to return and provide the pickup day.
  • Call 250-475-5599.

What happens next?

  • Leave your cart(s) placed at the curb.
  • We track missed collections by area and collect on set days with smaller, more fuel-efficient trucks.

Please note: To meet our fuel-efficiency goals, we will not be able to make a special return trip to most areas on the same day. In some cases, you may have to wait until the next scheduled collection day.

Saanich has limited capacity to return for missed collections, and in order to reduce fuel consumption and related emissions, residents are asked to wait until their next scheduled collection day when possible.

My cart was collected, but it's not empty. What happened?

  • Your cart may have been overfilled, or contents may be stuck.
  • Please loosen the contents and wait until your next schedule collection day.

Take these steps to avoid a missed collection

Never miss your collection day!

Saanich does not provide Blue Box collection 

For missed Blue Box collection or inquiries please contact GFL Environmental by email or call 236-470-0186.  More information is available at CRD Blue Box Program.